Belgian chocolate is sensitive to temperature fluctuations. To preserve the quality of your bars:

As soon as your order ships, you’ll receive an automated email from sales@officialpolkadotchocolate.com containing your carrier tracking number and a direct link to track your package in real time.

You can also track your order directly on the carrier’s website using the provided tracking number. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact our support team.

Lost packages : If tracking shows no movement for more than 5 business days, or if your package is marked “delivered” but hasn’t arrived, contact us immediately. We will open a carrier investigation and, if unresolved within 7 business days, issue a free replacement or full refund.

Damaged in transit : Please photograph the outer packaging and product condition immediately upon arrival and email us within 48 hours of delivery. We will arrange a replacement shipment at no cost to you.

Carrier delays : Polkadot is not responsible for delays caused by carrier disruptions, severe weather, or events outside our control. However, we will always advocate on your behalf with the carrier and work to resolve the situation as quickly as possible.