Effective Date: June 6, 2026 • Store Domain: officialpolkadotchocolate.com
At Official Polkadot Chocolate, we pride ourselves on delivering premium, high-quality confections crafted to the highest industry standards. Because our products are perishable food items and consumable goods, our return and
refund parameters are strictly structured to maintain rigorous safety, hygiene, and quality control.
Please read the following policy carefully prior to completing your purchase. By finalizing an order on our platform,
you acknowledge and agree to the legal and operational terms outlined below.
1. ALL SALES ARE FINAL
Due to health, safety, and food manufacturing regulations, we do not accept returns or exchanges on any food
or consumable products. Once an order has been successfully processed, packaged, and dispatched from our
facility, it cannot be returned, resold, or restocked.
Change of Mind: We do not offer refunds, exchanges, or store credits for change of mind, personal taste
preferences, or accidental duplicate orders.
Cancellations: Order cancellation requests must be submitted within 1 hour of placement. Once an order has
entered our fulfillment pipeline, it cannot be canceled or modified.
2. DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS
We take immense care in packaging our premium chocolates to ensure they arrive securely. However, if your order
is fundamentally damaged during transit, defective, or contains incorrect items, we will issue a replacement or store
credit under the following strict conditions:
Reporting Window: You must report the issue to our customer support team within 48 hours of the delivery
timestamp recorded by the courier tracking network.
Required Documentation: To process a quality claim, you must email support with your order number and
clear, high-resolution photographic evidence of both the shipping box and the damaged, unopened product
packaging.
Resolution: Upon reviewing and approving your claim, we will arrange for a priority replacement package to be
dispatched or issue a digital store credit. Do not discard the product or packaging until your claim has been fully
resolved.